FAQ

Everything you need to know to experience the best possible service from Reversomatic.

What are your hours of operation?

Monday to Friday: ​7:30 AM to 5:00 PM
Saturday: ​​8:00 AM to 12 Noon
Sunday: ​​Closed

I am a home/condo owner. How can I purchase Reversomatic parts?

You can purchase most of Reversomatic parts on Amazon.ca for Canadian customers or Amazon.com for our United States customers.
If the parts are not available on Amazon, you can call our Canadian or US locations and we can guide you in the right direction.

Toll free Canada: 1.800.810.3473
Toll free US: 1.800.499.5073

Can I receive Reversomatic products in the U.S.?

While we are a proudly Canadian company, we are just as proud to have a working relationship and products that can be shipped to (and found) in the United States!

Who does Reversomatic generally make fan products for?

Reversomatic is one of the leading kitchen and bathroom fan manufacturers in Canada!We design fans for low and high rise condominium and residential units that require exceptionally low noise levels.

Who can I call if I have a technical question?

We have a technical department that could help you with your technical questions.
They could be reached at: 905.457.6701

I am a distributor, who can I call to check status of my order?

Our shipping/receiving department at 1.800.810.3473 ext. 327

I have an HRV in my CONDO and the air in my house is too dry. What’s wrong?

You have your control set too low. Increase the desired level of humidity. Change ventilation mode from continuous to standby. Or, your fresh air appliance (HRV) is out of balance. In which case you need to have your appliance balanced.

I am a contractor, how can I purchase Reversomatic product?

We have a reputable distribution network set up in Canada and in the US. Please call our locations to find a certified distributor near you.

Toll free Canada: 1.800.810.3473
Toll free US: 1.800.499.5073

My HRV/ERV is not working. How can I fix it?

Like your TV cable box, most issues are resolved by re-booting the system. Go to your electrical panel and turn the breaker off…then on. If that does not solve the issue, refer to your manual or you can call our technical department.

Does Reversomatic make Kitchen Hoods?

Yes, Reversomatic is also a Kitchen Hood manufacturer. See our wide variety of kitchen hoods featuringour Energy Star range hood model 4000-250ES, attractive low profile, slim design with a rounded front and mitered corners to compliment today’s stylish and modern kitchens, captures air borne grease and oil and traps these unwanted contaminants in the extra large washable aluminum mesh.

Does Reversomatic have a catalogue of products?

Yes, please click the link here for a direct download. Here you’ll find everything we have to offer. ENJOY!